Free Lifetime Returns

Step 1: To return your item/s, they must meet the below conditions
  • Lifetime Returns

  • Item/s are in their original condition and packaging

    If the product is faulty, please contact customer service prior to returning

  • Item/s was purchased from Yes Medical directly

Step 2: Prepare your return
  • 1. Create Your Return

    Visit our returns portal, enter your details and submit your return. Once submitted you will be emailed your unique QR Code and shipping label.

    Please note: You will need the invoice number for the products you are returning e.g. INV123456

    Create Now
  • 2. Pack and Post

    Print your shipping label at home or take your packaged return and QR code to your nearest Australia Post Collect & Return location (they will print the shipping label for you). Choose to drop your return at any Post Office, Australia Post street posting box or selected branches of retailers such as IGA, Mitre 10 and Priceline. Please note: If using recycled Packaging, please remove old labels.

3. Tracking Details

Tracking details will be emailed to you so you can follow your return to our warehouse

Next Steps

Once our warehouse receives your return we will proceed with the returns check and validation. When approved we will notify you via email with your credit note attached.


If you are not 100% satisfied with your purchase, you can return your order to us for a full refund. We believe that in order to have the best possible experience, our customers should not have to pay for return shipping.

For whatever reason you are not happy with your purchase simply fill in the form below and we will sort it out for you. Free returns are only for consumable items not including the below list, does not include large or capital equipment items. We do not accept returns for items that have a short expiry date.

The following products - Gloves, Masks, Gowns, Hand Sanitizer, Alcohol Wipes, Sneeze Guards, Cold Chain, Refrigerated items, Hand Wash, Face Shield, PPE, Any Single use items, vaccines and any High Volume COVID 19 products

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